Made to Order FAQ

This page contains the FAQ , terms and conditions of Made to order, Preorder, Customs made swimwear and / or 3d kits designer products.

What is a "Made to Order" / "Preorder" product?

A “Made to order” is a product that is made from scratch (aka made to order). When your order is placed, the pair enters production.

How long will Made to Order pairs take to make?

Good things come to those who wait! Made to Order or Pre-order pairs take around 3 weeks to be made and processed, and another week for shipping, so you should receive your order within 4 weeks!

However, delivery times may vary depending on your location, shipping method, and other factors beyond our control.

What if I order the wrong size?

As your pair is made to order for you, we are unable to refund or exchange them.

Please read to our sizing chart to help you make the correct decision or get in touch with us so we can help you.

It’s been over 4 weeks, where is my pre-order pair?

No need to worry, if you received a confirmation email from us, your pair will still be on its way! If you are concerned as to how long your pre-order is taking, shoot us an email budgy@budgysmuggler.com.au and we will be able to provide you with an update.

What if I receive the wrong size?

We have had a shocker. Please reach out to budgy@budgysmuggler.com.au to let the crew know you have received an incorrect pair, with a photo of the pair. The team will then organise the correct pair to be sent out to you.

Can I exchange pre-order products?

Pre-order pairs are not able to be exchanged, as we only make the quantity of pairs we need to fulfil all the orders.

Therefore, we encourage you to double-check your sizing and design before placing your order to ensure that you're happy with your purchase.

Can I cancel my pre-order?

If your pair hasn't entered production, we can cancel your pre-order and issue you a full refund. However, if it's already in production, we won't be able to cancel your order. An analogy we like to use is you can’t un-bake a cake when you’ve paid for it to be made for you.

Why do you do Made to Order/Pre Order products?

We have the incredible privilege and capacity of making all of our Swimwear right here in Sydney. This is something we're incredibly proud of of and as a result of this we're able to turn around high quality Australian Made swimwear in a matter of weeks.

Sometimes we want to use this to our advantage by only making what has sold. This aligns with our sustainability goals by minimising waste and ensuring excess stock isn't made.