Refund policy

Return Portal:

 https://budgysmuggler.com.au/a/service

Returns/Exchanges

When our flock is happy, we’re happy. We want you to feel free as a bird when Smuggling.

If for any reason you aren’t feeling 100% satisfied with your Smugglers, you may return the item(s) you’ve purchased for a full refund.

Try our Auspost Returns portal below for Australian Domestic Returns.  If you include the return form in your order it will help us process your return ASAP!

 

How long do I have to return my Smugglers?

Within 90 days of receiving them. Although if you've bought them for a gift, we won't be complete tight arses... Just let us know the situation and they should be okay to exchange outside of this period.

 

How do I return an item?

1. Complete the above Return Portal.

   https://budgysmuggler.com.au/a/service

   Please note: You will need your Order Number and Post Code to enter the Portal.
2. Print your Return Label and attach it to the order.  Alternatively, if you provide the electronic label to Aus Post, they will print the label for you.
3. Drop the Package to Aus Post within 90 days.
4. Wait for your refund/exchange to be processed.

  

What can I return/exchange?

The item(s) must be unworn, in its original packaging with swing tag attached and not damaged in any way. We cannot exchange/refund items that have been worn or damaged. For womens pieces, the hygiene label must still be on.

What can't I return/exchange?

All items marked FINAL SALE are considered final sale and not eligible for returns unless faulty.  

What happens next?

We’ll receive your parcel at Budgy HQ and process a full refund inclusive of the original shipping costs. You will receive an email when your refund has been processed. Funds will be returned to the same account that made the initial payment.

 

But I just want to exchange them for a different size/style! 

No problemo! We've found the quickest & easiest way to have you Smuggling is to process a REFUND and send them back to us and simply re-order online the correct style or size you’re after. This way instead of waiting 1 – 2 weeks you can be Smuggling in 1 – 2 days.

 

Who pays for the return/exchange?

Returns from Australia and USA are free! 

You just need to pay for the postage of the new item if it is an exchange.

What if I received the wrong item / a faulty item?

Please use our Returns portal here to process an exchange and select 'received wrong item' for the return reason - you won't pay any postage!
 
 

Postage Customs and Customs Charges

When ordering from Budgy Smuggler's website, or through direct contact via email, phone or social media pages like Facebook or Twitter, from overseas you may be subject to import duties or taxes levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you as we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Budgy Smuggler website, you are considered the importer of record and must comply with all laws and regulations of the country in which the products are received. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspections by customs authorities.

Any deliveries outside Australia are subject to the postal and customs laws of those countries. Budgy Smuggler cannot guarantee delivery, regular air mail within 14 days, or express delivery within 7 days outside Australia, however, the vast majority of Budgy Smugglers' previous orders to countries outside of Australia have arrived within 10 days. We are happy to answer any questions about delivery, so feel free to contact us. Details at the bottom of the page

 

All prices quoted on budgysmuggler.com.au are charged in Australian dollars. 

Budgy Smuggler is 100% committed to our product and our customers. If you have any questions we will be happy to answer them any time, so head down to the bottom of the page to get in touch with us.
 

Keep on Smuggling, 


The Budgy Team